SHIPPING AND PACKING INFORMATION

How to Return an Original Undamaged Work

Step 1 – Within seven (7) days of your merchandise delivery date, please call 904-651-6328

between the hours of 9:00 AM – 6:00 PM EST Monday through Saturday or email

contact@tylergathro.com to give me your order information and the reason for wanting to return

the work.

Step 2 – Repackage the artwork using the original packaging materials used by the artist. If

you’ve already disposed of the original packaging, you’ll be responsible for purchasing

packaging materials to send the artwork back safely to the artist. Please refer to my Packaging

Guidelines below for instructions on how to safely package artwork for shipment.

Step 3 – Email contact@tylergathro.com to complete the return process.

Once the piece safely reaches Tyler Gathro Studios, your return will be processed and the

amount owed will be refunded to your original source of payment in the same currency and

using the same exchange rate as your original order (minus shipping costs and international

customs fees, if any) within 7-10 business days of your merchandise return.

          ● Additional shipping fees may apply for international returns.

Step 4 – Be sure you have purchased Insurance for a minimum of the price of the work when you

return any work of art.

NOTE: Artwork that is deemed to be in unsatisfactory condition by Tyler Gathro upon its return

will be ineligible for a refund. This may be caused by alteration of the work or by damage caused

by not following the packing instructions. 

What to Do If the Artwork Arrives Damaged

***I, Tyler Gathro, and not responsible for damage that may occur during transit.***

Step 1 – Within seven (7) days of your merchandise delivery date, please call 904-651-6328

between the hours of 9:00 AM – 6:00 PM EST Monday through Saturday or email

contact@tylergathro.com to give me your order information.

Step 2 – Save original packaging!

Step 3 – Take photos of damaged artwork and packaging. Please email these photos to

contact@tylergathro.com.

Step 4 – I will contact you directly to discuss next steps.

PACKING GUIDELINES

Artwork Shipped in a Tube

Paper artworks, such as drawings and photographs, may be rolled and shipped in a heavy duty

mailing tube between 8” and 12” diameter, depending on the size of the work.

What you’ll need:

          ● Heavy duty mailing tube with plastic end caps no smaller than 8” in diameter and up to 12”

             (depending on the size of your canvas).

          ● A second tube of smaller diameter for inner support. (You’ll roll your artwork around this

             tube and insert it inside the larger tube.)

          ● Packing tape

          ● Glassine or acid-free archival paper

          ● Bubble wrap

Step 1 – Sandwich your artwork between two layers of glassine or acid free archival paper.

Make sure that the work is completely covered by the paper.

Step 2 – Roll the paper-covered artwork around the smaller tube to provide inner support.

Step 3 – Next, roll a layer of bubble wrap around the artwork for padding and to seal out

moisture. Seal completely with tape.

Step 4 – Place this tube within the outer mailing tube. Fill extra space at the ends with extra

bubble wrap, but take care not to crush the edges of your artwork. Place the end caps on and

seal them shut with packing tape.

Step 5 – Affix the shipping label to the package and put clear tape over the label so it doesn’t

get removed during shipment. With a felt tip pen, mark the tube as “FRAGILE” in large capital

letters.

Step 6 – You must purchase Insurance for a minimum of the price of the work when you return.

Unframed Artwork Shipped Flat (NOT in a Tube)

What you’ll need:

          ● Glassine paper or acid-free archival tissue paper

          ● Plastic sheeting, poly wrap, or plastic bag

          ● Archival quality foam board at least ½” thick or two-ply cardboard

          ● Bubble wrap or shredded/wadded clean white paper

          ● Packing tape

Step 1 – Wrap the artwork in acid-free, archival tissue paper or glassine. Note that any material

that comes into contact with the surface of the work should be archival quality. I advise that

you avoid touching the artworks surface with bare hands by wearing white cotton gloves or

placing acid-free tissue paper between the work and your fingers when handling.

Step 2 – To protect against moisture, wrap the glassine-covered artwork with plastic

sheeting/poly wrap or put it inside a heavy plastic bag. Use tape to seal all areas where water

can enter and cause damage.

Step 3 – Place the wrapped artwork between 2 pieces of foam board (or two-ply cardboard),

forming a “sandwich”. Also, the borders of the foam board should extend a minimum of 2-3

inches beyond all edges of the artwork. Use packing tape to bind the foam board sandwich

together, adding extra tape to the corners for reinforcement. Make certain the sides are taped

down firmly to ensure that the artwork doesn’t shift around within.

Step 4 – Place the foam board-covered artwork into a cardboard box with approximately three

(3) inches of space on all sides. Fill the empty space with bubble wrap or wadded/shredded

clean white paper to ensure that the artwork doesn’t shift during transit. Seal the box completely

shut with packing tape, reinforcing the corners.

Step 5 – Affix the shipping label to the package and put clear tape over the shipping label so it

doesn’t get removed during shipment. With felt tip pen, write “FRAGILE” in large capital letters

on the box, or use ready-made “FRAGILE” labels.

Step 6 – You must purchase Insurance for a minimum of the price of the work when you return.

***I, Tyler Gathro, and not responsible for damage that may occur during transit.***

Framed Flat Artwork

For packing and returning framed work, please contact Tyler Gathro at contact@tylergathro.com

or 904-651-6328 for specific instructions.

© 2019 by TYLER GATHRO

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